FAQs

Our toys are made for kids 3 years and up. They are not suitable for children under 36 months because of small parts and magnets. The age is also shown on each product page.

They are designed for kids 3 and up and should be used with adult supervision. Keep small pieces away from younger children. Check the toy before each use and throw away any damaged parts.

If a magnet or small part is ever swallowed, get medical help right away.

It depends on the toy. Each product page lists exactly what is included. For example, the magnetic snake comes with a snake head, 8 energy pellets and a remote control.

Slide a word card into DoodleBot and it draws the matching picture. It is a screen-free toy and does not need the internet.

The snake is USB rechargeable. Charge the battery regularly and do not overcharge it. Unplug it when it is full. Keep it away from water, heat and direct sunlight.

Wipe them with a soft, dry cloth. Do not use harsh cleaners and do not put the toys in water. For the rechargeable snake, turn it off and unplug it before cleaning.

Delivery usually takes about 5 to 15 business days, depending on where you live. Singapore is usually 6 to 7 days, the UK 5 to 8 days and the USA 8 to 15 days.

You will get an email with tracking details once your order ships.

We are sorry about that. Email us at hello@playwonderlab.com with your order number and a photo, and we will help you sort it out. You can also read our Returns and refunds page for full details.